In a move to make governance more accessible and citizen-friendly, the state government has introduced 'Mana Mitra', a WhatsApp-based digital platform that enables people to access a wide range of government services from their mobile phones. Citizens are encouraged to save the number 95523 00009 on their phones and simply send a message to start using the service. The initiative aims to reduce the need for physical visits to government offices and make service delivery faster and more efficient.
From April 15, the government will launch a large-scale awareness campaign titled “Mana Mitra at Every Home”. Village and Ward Secretariat staff will go door to door, helping households save the Mana Mitra number and explaining how to use it. District Collectors will monitor the campaign's rollout and ensure its success. To support this outreach, the IT and RTG departments have developed brochures and video guides which will be distributed during visits and also shared widely through WhatsApp and social media at the local level.
Mana Mitra already provides access to over 250 government services, with plans to scale up to 500 by June 12 and more than 1,000 services in the near future. Through this platform, users can download certificates such as birth and death, pay electricity, water, and property tax bills, book bus tickets, reserve services at temples like Tirumala Tirupati Devasthanam (TTD), and even submit grievances. All services are available instantly through WhatsApp, making governance just a message away.
The government has assured citizens that Mana Mitra is highly secure, and personal data will not be shared with WhatsApp or any third party. Certificates and documents issued through the platform are legally valid. Officials stressed that this digital initiative is designed to empower every citizen and promote easy access to essential services.
How to use Mana Mitra on WhatsApp:
Save the number 95523 00009 as Mana Mitra on your mobile.
Send a message saying "Hi" to that number.
A list of available services will appear. Choose the one you need.
Enter your details when asked.
You can also use voice commands to request services.
The chatbot will confirm your request and send you updates.
You will receive digital copies or receipts for your transactions.
