After assuming office, the coalition government in Andhra Pradesh has prioritized fulfilling promises made during the elections, systematically implementing various welfare and development schemes from its manifesto. As part of this, the government has been actively gathering feedback from citizens to evaluate the success and shortcomings of these schemes.
However, recent rounds of feedback have brought some alarming issues to light. While collecting public opinions on services like social pensions, healthcare, revenue, and policing, the government has received complaints about certain employees demanding bribes in the process of disbursing social pensions. This has raised serious concerns within the administration.
Equally worrying is the feedback regarding police services. Citizens have expressed dissatisfaction with the police department's performance, particularly in its inability to curb the rising drug menace in several regions. These issues have prompted the government to take corrective steps to restore public trust in welfare delivery and law enforcement.
In response, the government is preparing to establish a robust, real-time performance monitoring system for employees and officials across departments. The new mechanism will allow authorities to continuously evaluate how well government personnel are serving the public and to identify areas where immediate intervention is needed.
Additionally, the government plans to closely analyze which departments and individuals are excelling in public service delivery. This performance-based approach is aimed at increasing accountability, boosting efficiency, and ensuring that the benefits of welfare schemes reach the intended beneficiaries without delay or corruption.
The proposed system is expected to bring greater transparency and responsiveness in administration while reinforcing the government's commitment to clean governance and effective service delivery.
